For every order that comes into your store, several carts get left half-finished. That’s money that made it to the door and turned around. PrestaShop keeps a record of those carts — but buries them so deep and mixes them in with everything else that most stores never even look.
What exactly is an abandoned cart
A visitor adds products to their cart and never completes the order. The cart stays on record in the PrestaShop database with its products and, if the customer was logged in, their email. Each one is a sale that was almost closed: the interest was already there, something stopped it in the final stretch.
Where PrestaShop shows them out of the box
In the back office: Customers → Shopping Carts. It’s all there — and that’s the problem: active carts, carts that turned into orders, and abandoned carts all show up in the same list. To isolate the abandoned ones, you have to filter by hand, by date and by the order column, over and over. There’s no dashboard, no trend over time, no quick way to answer “how much am I losing this month?”
Checking them by hand in the back office
You filter the cart list every time, export to CSV if you want to analyze anything, and never see a trend or any context. Real-world result: people stop doing it by the second week.
A dedicated panel next to your sales
Abandoned carts show up already separated out, right alongside your revenue and best-seller KPIs. One glance and you know whether the problem is growing or shrinking.
What to do about them
Seeing them is half the job. The other half is acting on the most common causes of abandonment:
- Surprise shipping costs — if the real cost only shows up for the first time at checkout, that’s where the cart dies. Show it earlier.
- A checkout with friction — every extra step, field, or mandatory account creation costs you sales. Review the whole process on mobile, where abandonment is highest.
- Recovery emails — if the cart has an email attached, a timely reminder (with or without a coupon) wins back a real share of those sales.
- Patterns by product — if one particular product gets abandoned far more than the rest, the problem is usually its price, its shipping, or its product page.
💡 Carts tell you where you’re losing sales; keywords tell you where you’re winning them. The other half of the picture is in which keywords actually sell in your PrestaShop store (not just clicks).
See them without leaving the back office (and without exporting anything)
Zeyvro Insights includes a dedicated abandoned-cart panel right inside the PrestaShop back office — no filtering lists by hand, no exporting CSVs. And since it lives alongside the rest of the dashboard — daily revenue, best-selling products, Search Console traffic, and GA4 conversions — you can put it in context: compare two periods in two clicks and see whether a store change pushed abandonment up or down. If you run multiple stores from the same PrestaShop, the data filters by store.
Frequently asked questions
Does PrestaShop 8 keep a record of abandoned carts?
Yes. Every cart is recorded and can be viewed under Customers → Shopping Carts. What’s missing out of the box is a panel that separates them from converted carts and shows how they trend over time.
Can I find out which products get abandoned the most?
Every recorded cart includes its products. Reviewing this continuously by hand is tedious; with a dedicated panel, patterns by product jump out at you.
Does Zeyvro Insights send the recovery emails?
No — Insights is the data panel: it shows you abandoned carts alongside your sales and traffic so you can decide where to act. Sending the emails is done with your usual email tool.
Does it work with multistore?
Yes. If you run multiple stores from the same PrestaShop, sales data filters by store.
Every abandoned cart you don’t see is a sale you won’t win back. Keep them in view, right alongside your sales.
Try Zeyvro Insights free for 7 days →Zeyvro builds modules for PrestaShop 8 from a real store in production. No obfuscated code.