PrestaShop Ongoing support terms

Last updated: 3 October 2026

These terms complement the general Terms and conditions of zeyvro.com (Spanish only). For everything related to Ongoing support for PrestaShop, these terms prevail.

1. Who provides the service

The owner of zeyvro.com, identified in the Legal notice. Payment and invoicing are handled by Lemon Squeezy as Merchant of Record.

2. What it is

A monthly service for one PrestaShop store (one store, no multistore): we monitor it every day, tell you the same day if something breaks, and every month you get a report and 2 hours of work. The details are on the Ongoing support page.

3. What you get

  • One monitoring pass every day: that the store responds and the HTTPS certificate does not expire within 14 days; your PrestaShop and module versions against published security advisories; new 404 errors on pages Google was showing; pages that suddenly lose impressions; and click drops of more than 30% compared with the previous week.
  • If something high-priority comes up, an email that same day with what happened and what to do.
  • Every month, a report by email: what we saw during the month and the automated part of the Express Audit (crawling, external security, speed and AI visibility) run again on your store.
  • Every month, 2 hours of work: security updates, updates of Zeyvro modules or fixes from the report, whatever is most needed.

4. What is not included

  • Minute-by-minute monitoring: it is one pass a day.
  • What can only be seen in the Search Console dashboard (non-indexed pages and why, error and Core Web Vitals reports): that belongs to the audits.
  • A full Back Office review every month: we only monitor versions.
  • Work beyond the 2 hours of the month: we quote it first and only do it if you accept.
  • Hours you do not use in a month do not carry over to the next month.
  • Multistore.

5. Price and payment

  • €149 per month plus the taxes that apply in your country, as a monthly subscription through Lemon Squeezy, which calculates the taxes and issues the invoice.
  • The first charge is on the day you subscribe and the next ones on the same day of each month, until you cancel.
  • If we change the price, we email you 30 days in advance and you can cancel before it applies.

6. Start and duration

  • No lock-in: the service lasts as long as you pay the subscription.
  • We start monitoring as soon as we confirm the access. The first report arrives when the first month is complete.
  • If access does not arrive within 3 business days, we remind you. Until it does, we monitor what can be seen from outside the store.
  • If you come from an Express Audit, the first month keeps you company while you apply the report.

7. Access and security

  • The same access as for the Express Audit: Search Console and GA4 read-only, and a Back Office employee with a limited profile. It stays while the subscription lasts.
  • Monitoring is read-only: it changes nothing in your store.
  • We only touch the store within the 2 hours of work, with your written permission for each task and with a backup first. If a task needs more permissions than the limited profile, we ask you for them for that task and you remove them when it is done.
  • We never ask for passwords. We do not ask for FTP, hosting or database access; if a task needed it, we tell you first and you decide.
  • When the subscription ends, we remind you to delete the «Auditor Zeyvro» employee and remove our Search Console and GA4 access.

8. Data protection

  • Your contact and purchase data: processed by the owner of zeyvro.com as controller, under the Privacy policy.
  • Your store’s data: to provide Ongoing support we access data for which you are the controller. For that we act as your processor (Article 28 GDPR) and we commit to:
    • use it only to provide Ongoing support and following your instructions;
    • give access only to people bound by confidentiality;
    • not copy your customers’ personal data into the reports. The Back Office profile gives no access to Customers or Orders; if any personal data shows up anyway (for example, in the logs), it is not kept;
    • not share it with anyone, except the report copy to your agency if you ask for it. Working files are stored in Google Drive, in Zeyvro’s account, and videos in that same Drive or as unlisted YouTube videos; Google acts as sub-processor;
    • notify you without undue delay of any security incident affecting it;
    • delete it 30 days after the subscription ends;
    • give you the information you need to check that we comply with the above.

9. Confidentiality

The reports are for the store owner. We do not publish anything about your store or use it as an example without your written permission.

10. If you came through an agency

The reports can carry the agency’s logo next to Zeyvro’s. We only send the agency a copy if you tick that option in the form. The agency may receive a commission from Zeyvro for the sale.

11. Zeyvro modules

If a Zeyvro module solves a finding, we say so, always together with how to fix it without it. You are under no obligation to buy anything.

12. Liability

  • Monitoring is one pass a day: a failure that appears and fixes itself between two passes may not be seen.
  • The reports are a diagnosis of the store on a given date. Changes we do not make are made by you, or whoever you choose, under your own responsibility.
  • We do not guarantee Google rankings, traffic or sales.
  • Security monitoring compares your versions with published advisories. It is not a penetration test.
  • Our maximum liability is what you paid in subscription fees over the last 3 months, except in cases of wilful misconduct, gross negligence or where the law does not allow it to be limited.

13. Cancellation and refunds

You can cancel whenever you want. When you cancel, nothing already paid is refunded.

  • You cancel from the link to manage your subscription in your Lemon Squeezy receipt, or by writing to hola@zeyvro.com.
  • There is no lock-in and no cancellation fee.
  • When you cancel, no amount is refunded: neither the current month’s fee nor the rest of the month.
  • The service continues until the end of the month already paid and then the subscription does not renew.
  • If we cannot provide the service for a reason on our side, we refund that month’s fee.
  • If you buy as a consumer, the law gives you 14 days from purchase to withdraw. If you asked us to start earlier, you pay for the part of the service already provided.

14. Law and courts

Spanish law and the courts of Barcelona, unless mandatory rules provide otherwise.

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